Privacy policy

At Crane & Parts Worldwide, the protection of your personal data and compliance with the EU General Data Protection Regulation (GDPR) are very important. In this statement we inform you of: who we are and how to contact us, which categories of data we process and from which sources, for what purposes and on what legal basis, to whom we disclose data, how long we keep it and what rights you have.

1. Controller and contact

Who we are and how you can get in touch with us:

2. Data categories and purpose

2.1 Legal basis

The EU General Data Protection Regulation governs the right to the protection of personal data. We process your data solely on the basis of the applicable legal provisions (performance of a contract or pre-contractual measures, your consent, compliance with legal obligations and our legitimate interest in carrying out our business activity).

2.2 What data we process and from which sources

We process the personal data you provide to us in the course of our business activity (customers, suppliers, distributors, business partners, people interested in our products and information and, where applicable, employees and candidates). This mainly concerns identification and contact data — name, address, email, telephone — and data relating to your professional activity (for example, job title or place of work). We do not process special categories of data, except, where applicable, in personnel management and candidate selection.

2.3 Purposes

• Managing the business relationship with customers and suppliers.
• Attending to and processing enquiries received through our contact forms.
• Managing the purchase and sale of machinery and spare parts.
• Providing information to people interested in Crane & Parts Worldwide.
• Complying with legal and administrative obligations.
• Where applicable, personnel administration and candidate selection.

3. Data recipients

As a general rule, we do not disclose the data you provide to third parties without your express consent or without informing you in advance of such disclosure.

3.1 Processors

We only disclose data to suppliers acting as processors when there is a contract that meets the legal requirements. We only transfer data to processors located outside the European Union when an adequate level of data protection is guaranteed.

4. Retention period

We keep personal data for as long as necessary for the purpose that motivated its processing and in accordance with the relevant legal basis. Where processing is based on your consent, we delete it once the periods we have communicated to you have elapsed or when you request its deletion. Data from the contact forms is deleted no later than 6 months after your enquiry has been dealt with.

5. Your rights

As the data subject, the law grants you the following rights:

• Access: on request, we inform you free of charge of the volume, origin, recipients and purpose of the data stored.
• Rectification: we correct any inaccurate or incomplete data you point out to us.
• Erasure: you can request the deletion of your data when the legal requirements are met.
• Restriction: you can request that processing be restricted in the cases provided for by law.
• Objection and withdrawal: you can object to processing based on legitimate interest and withdraw, at any time, in writing and free of charge, the consents granted.
• Portability: you can request your data in a format that can be transferred electronically.
• Complaint: you have the right to lodge a complaint with the competent supervisory authority, the Spanish Data Protection Agency (www.aepd.es). In any case, you can contact us first.

6. Contact form

The data, including personal data, that you provide through our contact forms reaches us via our own mail server, and is then processed and stored. This data is used solely for the purpose indicated in the form and is deleted no later than 6 months after its processing has ended.

7. Cookies

Our website uses its own and third-party cookies. You can find the details, their purpose and how to manage them in our Cookie policy.

8. Amendments

We may revise this privacy statement when necessary. The applicable version is the one published on this page. We will communicate any relevant changes on this same page or, within the framework of a business relationship, by email.

Do you have any questions about this policy? We are here to help: write to us at CRANE PARTS WORLDWIDE, Calle Palermo, 28, 28043 Madrid, Spain, send an email to sponchaut@cranepartsww.com or call us on (+34) 685 73 02 45.

Last updated: August 2026.